What is an Open Tab?
With open tab (à la carte) ordering, guests order and pay for their own food at the event. As the host, you've set a minimum guarantee — a floor amount you'll pay regardless of actual sales.
During the Event
- Real-time tracking — Watch sales accumulate in the app
- Progress toward minimum — See how close you are to meeting your guarantee
- Guest activity — General overview of ordering patterns
After the Event
- 1
Final tally
The provider closes out and submits the final sales total.
- 2
Review your bill
You'll receive a notification with the final amount due.
- 3
Automatic charge
The greater of actual sales or your minimum guarantee is charged to your card.
Understanding Your Bill
Sales exceeded minimum
You pay the actual sales total. Great news — your guests loved the food!
Sales below minimum
You pay your minimum guarantee. The provider is covered for their time.
Disputing Charges
If you believe there's an error in your final bill:
- Contact us within 48 hours of receiving your bill
- Provide details about the discrepancy
- We'll investigate with the provider and resolve fairly
Pro Tip
Let your guests know food is available and encourage them to order early. Events with higher participation usually exceed the minimum guarantee.