Getting 5-Star Reviews
Turn great experiences into lasting testimonials
Reviews Build Your Business
Great reviews attract more bookings. Hosts trust other hosts' experiences, making reviews your most powerful marketing tool.
1. Deliver Excellence Every Time
5-star reviews start with 5-star service. Consistently exceeding expectations is the foundation.
What Creates 5-Star Experiences
- Be early – Arrive with time to spare for setup
- Be prepared – Have everything you need and backups
- Be friendly – Engage positively with guests
- Be flexible – Handle unexpected changes gracefully
- Go above and beyond – Small extras make big impressions
2. How to Ask for Reviews
Happy customers often forget to leave reviews. A gentle reminder helps.
Best Practices for Asking
- Wait 1-2 days after the event (let them enjoy the memories)
- Send a personal thank-you message first
- Explain that reviews help your small business
- Make it easy – Eventini sends review requests automatically
Pro tip: A simple "I'd really appreciate it if you could share your experience" is more effective than elaborate requests.
3. Responding to Reviews
Responding to reviews shows you care and builds trust with future customers.
Positive Reviews
- • Thank them sincerely
- • Reference something specific from their event
- • Invite them back for future events
Constructive Reviews
- • Stay professional and calm
- • Acknowledge their feedback
- • Explain what you'll do differently
- • Take detailed discussions offline
Check Your Reviews
See your latest reviews and respond to build stronger relationships.
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