Communication Best Practices
Build trust and win bookings through great communication
Communication Builds Confidence
Hosts choose providers they trust. Clear, prompt communication shows you're reliable and professional before they even book.
Response time matters: Providers who respond within 2 hours are 3x more likely to get booked. Enable notifications so you never miss an inquiry!
1. Crafting Your First Response
Your first message sets the tone. Make it count!
Include in Your Response
- Thank them for reaching out
- Confirm you're available (or offer alternative dates)
- Answer their specific questions
- Ask clarifying questions if needed
- Suggest next steps
2. Setting Clear Expectations
Misunderstandings lead to disappointment. Be upfront about everything.
What to Clarify Early
- Pricing – All fees, minimums, and what's included
- Timeline – Arrival, setup, service, and teardown times
- Requirements – Power, space, access needs
- Policies – Cancellation, weather, changes
Pro tip: It's better to over-communicate than under-communicate. Hosts appreciate knowing exactly what to expect.
3. Pre-Event Check-Ins
Keep hosts informed as the event approaches.
1 Week Before
Confirm all details and ask if anything has changed
2-3 Days Before
Reconfirm time, address, and contact info for day-of
Day Of
Send a quick message when you're on your way